careers - Lifesigns

Director of Center Operations | Raleigh, NC

02/24/2010 -

I. JOB SUMMARY: Plans, organizes, controls and directs the operational activities of the center. Provides supervision for all clerical, marketing (non-sales), courier, clinical, and technical staff. Cooperates with market sales manager to identify, accumulate, and maintain client/employer base. Must be able to communicate with patients, physicians, staff members and all other internal and external contacts. Promotes and maintains the goals and objectives of the company while representing the facility with a positive, professional attitude and professional appearance at all times.

II. PHYSICAL DEMANDS: Exposure to difficult body mechanic positions for extended periods of time.

III. WORKING CONDITIONS: Possible exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, and CPU units.

IV. ESSENTIAL JOB FUNCTIONS:

· Maintains organization of the facility consistent with the goals and requirements of the company.

· Maintains a close working relationship with the center Medical Director and other physician staff members.

· Ensures that Medical Director and any per diem physicians who provide services in the facility maintain current state and federal licensure and specialty certifications.

· Coordinates the supervision of all departmental employees through delegation of appropriate responsibility and authority to qualified supervisory staff.

· Establishes minimum requirements consistent with, and complementary to, company policies and procedures, for effective supervision of staff.

· Initiates all new hires, promotions, salary adjustments, disciplinary actions, terminations, and commendation for all personnel in conjunction with the clinical lead.

· Prepares all necessary forms and paperwork required by Human Resources and maintains current employee information on all personnel.

· Ensures that all clinical personnel maintain current licensures, certifications and required continuing education.

· Assures that patient records are maintained and in compliance with all local, state, federal and accreditation regulations.

· Streamline all office procedures to better utilize personnel at highest capacity.

· Processes and forwards all invoices, status reports, volume reports, and various requested reports to the Corporate office on a regular or as needed basis.

· Initiates all Capital Expenditure requests.

· Initiates and approves all annual evaluations in a timely manner, while keeping salary increases consistent and within company guidelines.

· Maintains knowledge of all current local, state, federal and accreditation regulations.

· Communicates effectively with all internal and external customers, striving to reach solutions to problems and resolve issues that are most beneficial.

· Limits and refrains from personal conversation and/or phone calls that can be overheard by patients.

· Provides weekly and monthly reports as requested by supervisor.

· Initiates staff meetings to ensure knowledge of employee concerns, facility problems and maintains open lines of communication.

· Attends all staff and in-service meetings.

· Assists, maintains and manages all budget activities within approved levels and requirements, providing fiscal statistics, as required by Corporate.

· Insures that billing for all services is prepared in an accurate and timely manner and that company policies are adhered to within acceptable guidelines.

1. Ensures the correct insurance code is selected during scheduling/registration.

2. Ensures all insurance is verified prior to patient visit.

3. Ensures all authorization number, pre-certification and referral number is captured and documented in the system.

4. Ensures all appropriate forms are signed by the patient prior to the rendering service.

5. Ensures all registration edits are followed.

6. Ensures all payments are logged on the schedule, receipts are printed, daily deposit ticket is completed and reconciled and money is stored and deposited according to the Corporate Deposit Policy.

· Coordinates and maintains current knowledge of reimbursement requirements/and assists in the initiation of changes to the charge system to maximize revenue in coordination with the billing department.

· Maintains all quality control procedures, ensuring compliance with all state, federal and accreditation bodies. Delegates appropriate responsibility and authority for quality control procedures to qualified staff in coordination with supervisor.

· Maintains, and implements current knowledge of all managed care requirements in coordination with the Director of Central Business Office.

· Assists with all sales and marketing efforts by providing support and information on a routine basis as requested by Regional Sales representatives.

· Monitors and implements all systems needs and requirements in coordination with the Director of Information Technology.

· Ensures the facility is clean, properly maintained and presentable at all times.

· Ensures that all office and medical equipment is appropriately maintained and functioning properly at all times.

V. QUALIFICATIONS

A. Education, License and Certification

1. College degree preferred, but applicable experience acceptable.

2. Professional degree may substitute for some management experience requirements (i.e. RN, Nurse Practitioner, RT)

B. Experience:

1. Minimum of three years in a supervisory position.

C. Knowledge, Skills and Abilities

1. Must possess thorough understanding of physician practice medical business practices.

2. Excellent organizational skills.

3. Ability to think independently and use good judgment for situations which require initiative and ingenuity.

4. Excellent interpersonal skills necessary to communicate tactfully and effectively with all internal and external customers.

5. Knowledge of Human Resources policies and procedures.

6. Familiarity with all office procedures.

7. Working knowledge of the industry regulations.

8. Ability to handle multiple tasks, assignments, and deadlines simultaneously.

9. Must possess problem solving skills and abilities.

10. Must be CPR certified.

11. Business telephone skills.

D. Personal and Professional Attributes

1. Ability to work with co-workers, clients, and management in a positive and cooperative manner.

2. Detail oriented.

3. Flexible with working hours to accommodate the needs of the facility.

E. Qualitative and Quantitative performance standards

1. All staff management decisions must be made without regard to race, religion, color, sex, age, national origin, marital status, pregnancy, handicap or veteran status.

2. Must be multitasking and be able to set priorities to complete assignments within specified time.

Interested candidates should submit Resume and Salary History to

linkedin@lifesignsmd.com

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